Diagonal screen mirrored

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1. BEFORE REPORTING A BUG, USE THE SEARCH .!!!
Is someone reported it already, don't open a new thread! Save us time so we can invest this time in fixing this bug!

2. ANSWER THAT FOLLOWING . IN YOUR POST:
- What . # of PT are you using? On what device? What OS . is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
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**The more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
Alek0630
Posts: 1
Joined: Fri Nov 08, 2019 12:28 pm

Re: Diagonal screen mirrored

Post by Alek0630 » Fri Nov 08, 2019 12:30 pm

anyone resolved this issue?

tititina
Posts: 1
Joined: Sat Apr 18, 2020 9:49 pm

Re: Diagonal screen mirrored

Post by tititina » Sat Apr 18, 2020 9:54 pm

Hi I have de same problem.
Windows 10 Pro
PT 6.2

aro
Posts: 2
Joined: Wed Apr 29, 2020 2:35 pm

Re: Diagonal screen mirrored

Post by aro » Wed Apr 29, 2020 3:02 pm

This problem seems to be caused by the display adapter "Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corp. - WDDM 1.1". This adapter is part of the chipset, it isn't a separate videocard.
Sofar the only workaround is to change this adapter (in 'Device Manager') to "Microsoft Basic Display Adapter". This solves the problem, but the maximum resolutie drops a lot!

aro
Posts: 2
Joined: Wed Apr 29, 2020 2:35 pm

Re: Diagonal screen mirrored

Post by aro » Thu Apr 30, 2020 9:58 am

Some more info to complete my prev. post:
Display adapter "Mobile Intel(R) 4 Series Express chipset Family (Microsoft Corp.- WDDM 1.1" originally is intended for Windows 7 and hasn't been optimized for Windows 10. Be aware that maximum resolutie of "Microsoft Basic Display-adapter" is 1024x768, which is very low for a quality picture.
For those unfamiliar with changing the display adapter in Windows 10: Right-click on the Windows logo in the bottom left corner of the screen and choose 'Device Manager' from the menu. Then click 'Display adapters' and right-click 'Mobile Intel (R) 4 Series etc ..'. Then choose 'Update Driver' and 'Browse my computer for driver software'. Next: 'I want to choose from a list of drivers on my computer', and finally click 'Microsoft Basic Display-adapter'.
In some cases you will first get a black screen and it will be necessary to restart the computer

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