Downloads and folder missing after 6.1.0 update

This is where you report whatever issue you have on desktop. Windows, Mac, Linux, issues with Chromecast support, VPN, Apple TV, whatever. Don't forget to read forum rules BEFORE posting.

Moderators: Siem, Fous, Chupacabra

Forum rules
Is someone reported it already, don't open a new thread! Save us time so we can invest this time in fixing this bug!

- What . # of PT are you using? On what device? What OS . is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
- Can you attach a screen shot? (If it's something that can be captured).
**The more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
Post Reply
Posts: 1
Joined: Mon Sep 14, 2015 10:10 pm

Downloads and folder missing after 6.1.0 update

Post by kittrell87 » Sun Oct 21, 2018 7:25 pm

I recently updated to . 6.1.0 and the shortcut on my desktop with all of my . downloaded movies is empty. If I search for the movie within "recents" in my computer, I can click on it but it gives an error saying it can't find it. Have I lost all of my movies or do I just not know how to find them?

Posts: 139
Joined: Sat Jun 23, 2018 8:29 am

Re: Downloads and folder missing after 6.1.0 update

Post by nubito » Mon Oct 22, 2018 12:28 pm

Have you unselected checkmark `Clear cache folder on exit` in app Settings?
Have you tried to go to Downloads folder (by default located at C:\Users\YourUser\Downloads\.)?
Or try to find such folder if you have changed default . of the Downloads cache folder in . app ..

As I understand all downloaded by the app stuff located in that folder, which means if there are no any files - probably they were erased. If so I would like to recommend you use some recovery tools to get your data back (if it was really important for you).

Post Reply