Downloading and Playing Issues!

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- What . # of PT are you using? On what device? What OS . is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
- Can you attach a screen shot? (If it's something that can be captured).
**The more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
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Posts: 1
Joined: Sun May 17, 2020 4:02 pm

Downloading and Playing Issues!

Post by ElmerIV » Sun May 17, 2020 4:06 pm

Hi everyone. So I recently downloaded the new update for the app and love the new look and .. The problem I'm running into is that every movie or show I try to download will start at a fairly slow pace, maybe 1.4 mb/s but steadily regresses until it reaches 0 b/s and the download stops. I've tried waiting, closing and reopening the app, and redownload the same file, all to no avail. I've also noticed that when playing, I'm met with a blank screen, then SOMETIMES I get a progress bar which moves just as the download bar does: a slow pace to eventually nothing. The old manner of playing worked great, though I'm not sure if that way is possible anymore. Help? Thank you

John Brayton
Posts: 759
Joined: Tue Mar 13, 2018 11:55 am

Re: Downloading and Playing Issues!

Post by John Brayton » Mon May 18, 2020 10:20 am

what is the build number?

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