The app is using the wrong data source when downloading

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minenow321
Posts: 1
Joined: Fri Sep 04, 2020 9:46 pm

The app is using the wrong data source when downloading

Post by minenow321 » Fri Sep 04, 2020 10:19 pm

The current app uses hotspot data
( which has a limit amount),using wifi isn't an .. My boost mobile data plan is unlimited. The popcorn app always seems to use my hotspot data first, even if I have the hotspot turned off. I know its using hotspot data during downloads because I receive text from boost letting me know it's being used up. I went to the settings both on my phone and through the app and I'm not able to get the app to use only regular data. Any help? Thanks.
Attachments
Screenshot_20200904-151412_Messages.jpg
The message received from my mobile data provider texted messsage
Screenshot_20200904-151412_Messages.jpg (220.29 KiB) Viewed 747 times
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John Brayton
Posts: 759
Joined: Tue Mar 13, 2018 11:55 am

Re: The app is using the wrong data source when downloading

Post by John Brayton » Mon Sep 07, 2020 4:34 pm

check field in settings of app about wifi
also turn of mobile data if first step not helps
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