My Popcorn time shows a black screen

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1. BEFORE REPORTING A BUG, USE THE SEARCH .!!!
Is someone reported it already, don't open a new thread! Save us time so we can invest this time in fixing this bug!
(Unless the report is very old and talks about an older .. Please don't post on old threads).

2. ANSWER THAT FOLLOWING (THE ONES THAT ARE APPLICABLE) . IN YOUR POST:
- What . # of PT are you using? On what device? What OS . is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
- Can you attach a screen shot? (If it's something that can be captured).
- Is your internet . stable?
- Did you try to run . as an Administrator?
- Did you try this on another device?
- Did you try this on another internet .?
- Did you try it on wifi and cable?
**The . are just for guidance, no need to answer all of them if not applicable, but the more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
3. If the issue you're experiencing is on desktop, report it on the "everything desktop" sub-forum. If the issue you're experiencing is on mobile, please report it on the "everything mobile" sub-forum.
pauagirl
Posts: 3
Joined: Sat May 05, 2018 12:25 pm

Re: My Popcorn time shows a black screen

Post by pauagirl » Sat May 05, 2018 12:29 pm

same here on my mac too,,,what do we do??
everything desktop
running wi fi
internet is running fine
unable to test on another device
internet . stable
screenshot,,no,,its just black,,with tv,,movie, icons at the top
using Mac os 10.9.5
. 5.6


thanks:)

felama
Posts: 2
Joined: Sat May 05, 2018 2:09 pm

Re: My Popcorn time shows a black screen

Post by felama » Sat May 05, 2018 2:14 pm

rah_rah wrote:The same thing is happening to me on my mac, it seems to have happened when I updated my mac recently, but I'm not entirely sure that's the cause. I can click on the setting/info/search utility but everything else within the app is disabled. I can't even minimize/maximize/close the app using the standard window .. :(

I'm with the same issue, how it can be fixed? Thanks

yadappb
Posts: 1
Joined: Sat May 05, 2018 11:47 pm

Re: My Popcorn time shows a black screen

Post by yadappb » Sat May 05, 2018 11:50 pm

I had the same issue, blank screen when I login. I however downloaded the latest Beta . 5.6 and now it works just fine. Enjoy!!!

seth9229
Posts: 2
Joined: Sat May 05, 2018 2:09 am

Re: My Popcorn time shows a black screen

Post by seth9229 » Sun May 06, 2018 2:36 am

To everyone interested. I fixed the problem uninstalling the program, deleting the file folder on program files(86x), this was tricky because a service was runnig that didnt allow me to delete the folder. Stop the service and then everything works.

After completly deleting the carpet reinstall the ..

Cheers!

felama
Posts: 2
Joined: Sat May 05, 2018 2:09 pm

Re: My Popcorn time shows a black screen

Post by felama » Sun May 06, 2018 8:19 am

Hi Guys!

Just turned on my MAC today and it woks perfectly.

Thank you Developers and friends!

BR,

Fernando

harry2105
Posts: 1
Joined: Mon May 07, 2018 2:31 am

Re: My Popcorn time shows a black screen

Post by harry2105 » Mon May 07, 2018 2:34 am

I'm still having the issue. Updated Mac OS to latest ., High Sierra 10.13.4. Internet works fine, just getting a black screen on .. Can't use any of the . or buttons in the app.

Anyone know of a fix that isn't restarting your computer or reinstalling the app? I've tried both.

mabundis
Posts: 5
Joined: Thu Apr 20, 2017 1:15 pm

Re: My Popcorn time shows a black screen

Post by mabundis » Tue May 08, 2018 3:59 pm

Black screen here also: using Pt 5.6 and MacOS 10.11.6, on a MacBook Pro 4,1
– Tried clearing all caches and PT data file, deleted old (PT5.6) copy of app.
– downloaded and reinstalled new copy of PT5.6
– no change in result.

. see a black screen with Movies and TV Shows buttons in upper left corner, but neither button works.
Cannot access any other PT5.6 . except for the . button in the upper right corner.
Nothing else responds.

Any guidance is appreciated!

Bybjornstyle
Posts: 6
Joined: Tue Feb 03, 2015 9:54 pm

Re: My Popcorn time shows a black screen

Post by Bybjornstyle » Sat Jun 02, 2018 11:23 am

Same here, black screen, no movies or series loading, buttons dont work, funny thing is sometimes it works other time it doesnt.. Im on a laptop (lenovo) with windows 10.. Any . how to fix this? i've been unistal and reinstal the program multiple times but this does not work at all. the bug keeps coming up 90% of the time...

lizard
Posts: 319
Joined: Sun Nov 02, 2014 2:10 pm

Re: My Popcorn time shows a black screen

Post by lizard » Mon Jun 04, 2018 3:36 pm

Which . are you guys using?

axler
Posts: 58
Joined: Thu Apr 19, 2018 9:21 am

Re: My Popcorn time shows a black screen

Post by axler » Thu Jun 07, 2018 2:20 pm

A few days ago I've faced with the same shit. But at the evening I uninstalled and cleared cache (<USER_HOME>/Caches/. and <USER_HOME>/Library/. Support/.) then installed again and now its ok)

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