Choppy video

This is where you can talk to us and your fellow users about issues you're having with .. Get advice on how to solve issues, communicate things to us and help us make . better!

Moderators: Siem, Fous, Chupacabra

Forum rules
1. BEFORE REPORTING A BUG, USE THE SEARCH .!!!
Is someone reported it already, don't open a new thread! Save us time so we can invest this time in fixing this bug!
(Unless the report is very old and talks about an older .. Please don't post on old threads).

2. ANSWER THAT FOLLOWING (THE ONES THAT ARE APPLICABLE) . IN YOUR POST:
- What . # of PT are you using? On what device? What OS . is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
- Can you attach a screen shot? (If it's something that can be captured).
- Is your internet . stable?
- Did you try to run . as an Administrator?
- Did you try this on another device?
- Did you try this on another internet .?
- Did you try it on wifi and cable?
**The . are just for guidance, no need to answer all of them if not applicable, but the more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
3. If the issue you're experiencing is on desktop, report it on the "everything desktop" sub-forum. If the issue you're experiencing is on mobile, please report it on the "everything mobile" sub-forum.
Post Reply
pukybunny
Posts: 1
Joined: Sun Feb 03, 2019 3:07 am

Choppy video

Post by pukybunny » Sun Feb 03, 2019 3:16 am

Hello,

My boyfriend introduced me to .. At his place it works perfectly. We have the same internet provider and the same internet package. We both use a cable to connect to the internet, but for some reason, when I play any movie at my place, the sound is fine but the video is choppy.

I thought it was perhaps my video card (since we have different computers. I use a laptop and he has a tower) but I tried to stream videos on YouTube and they play just fine. Even at 4k. So I can also tell my internet . is fast and there is no problem with it.

Any . about how to fix that issue? I have the latest beta 6.0

Thank you!

nubito
Posts: 117
Joined: Sat Jun 23, 2018 8:29 am

Re: Choppy video

Post by nubito » Tue Feb 05, 2019 10:24 am

At this point we know for sure that your internet . speed and video card are good enough to play high res videos. However, Youtube use its own codecks to reduce the size of a video and those video files are located on Youtube servers this is why you have no issues to handle them.
The thing is that torrents works in the other way and PT has a different . to play the videos unlike Youtube. Considering this, I can suggest you to select another torrents in the movie/tv show list. In case it happens to all the content - clear Cache folders at:
Windows - C:\Users\YourUser\AppData\Local\PT\ and C:\Users\YourUser\AppData\Local\PopcornTimeDesktop\
MacOS - <USER_HOME>\Caches\PT and <USER_HOME>\Library\Aрр liсаtiоn Support\PT

Post Reply